Are your carefully crafted emails disappearing into the abyss of your customer's inbox, leaving you questioning your email-writing abilities and authority? You're not alone in this struggle. In a world flooded with emails, it's essential to master the art of crafting messages that compel your customers to take action. Fear not, for we have three simple yet powerful techniques to transform your emails from ignored to irresistible.
1. The AIDA Model: Grab The Attention, Spark Interest, Ignite Desire, and Inspire Action
The AIDA formula has been a persuasive powerhouse for almost a century. It consists of four key elements: Attention, Interest, Desire, and Action. Let's break it down:
Attention: Your email's subject line is your first opportunity to hook your customer's attention. Make it irresistible and impossible to ignore. A compelling subject line piques curiosity, making them eager to open your email.
Interest: Once they've opened your email, show them that you're offering something genuinely interesting and valuable. Assure them that you won't waste their time.
Desire: Now, introduce the context for reaching out and emphasize how it benefits them. Convince them that your proposal aligns seamlessly with their needs and desires.
Action: The final step is to guide your customers with a clear and simple call-to-action (CTA). Make sure it's easy to follow, leaving no room for confusion. Use phrases like "click here," "visit our website," or "call me at..." to prompt immediate action.
2. KISS: Keep It Simple, Stupid!
Simplicity is the key to effective communication. Keep these principles in mind:
Have a Clear Purpose: Your email should have one primary goal. Don't overwhelm your customers with too many objectives, as this can lead to confusion.
Make it Mobile-Friendly: Ensure your email's layout is easy to read on mobile devices. Test it on various devices before hitting send to guarantee a seamless experience for your customers.
Place Your Offer on Top: Don't bury your CTA deep within your email. Ensure it's near the top to grab immediate attention.
Embrace Simple Design: Avoid overcomplicating your email's design. Complexity can deter your customers. Stick to a clean, straightforward layout.
Limit Images: Most email clients block images, leaving empty boxes in your email. Reduce the number of images to maintain a reader-friendly experience.
Remember, KISS – keep it simple, and your message will shine through.
3. WIIFM: What's In It For Me?
Put yourself in your customer's shoes and answer the question after every sentence: "So what?" This is the mindset your customers have when they receive your email. You must showcase the benefits of your proposal or CTA:
Focus on Benefits, Not Features: Highlight how your offer addresses their problems or fulfills their needs. Customers want to know what's in it for them.
I see so many companies who screw this up. Nobody cares about your features if you cannot solve the pain(s) of your prospects.
More "You," Less "I" or "We": Shift the spotlight from yourself to your customer. They are the hero of this story, not you.
Personalise Your Messaging: Leverage the relationship you've built with your customer. Personalise your message to hook their interest.
Share Success Stories: Include stories of other customers who have benefited from your proposal. Real-life examples add credibility and build trust.
APEX provides customers free success story templates that you can use to showcase your customer on your website and social media - and get people to work with you!
In conclusion, these three simple techniques – AIDA, KISS, and WIIFM – can help you craft emails that not only grab your customer's attention but also prompt them to take swift action. The key is to shift your focus from yourself and your company to your customer. Remember, it's all about them, and by addressing their needs and desires, you'll turn your emails into conversion machines.
So, the next time you hit that "Send" button, rest assured that your emails will no longer vanish into the void. Instead, they will compel your customers to respond and seize the opportunities you present. Master these techniques, and watch your email conversion rates soar!

Jousef Murad
Author
Engineer, Marketer & Founder of APEX